1. Introduction.

Welcome to Manx Moss Master. We are committed to protecting the privacy and security of our clients’ personal data. This policy outlines how we collect, use, and safeguard your information in compliance with the Data Protection Act 2018 and other relevant legislation in the Isle of Man. We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed.

 

2. Information Collection.

We collect personal data that identifies you as an individual. This does not apply to corporate or non-identifiable business information. We generally receive your data when:

• You submit an inquiry or request a quote through our website.

• You engage with us directly via telephone, email, or social media.

• We receive referrals from trusted local partners or third parties authorised to share your details with us.

 

3. How We Use Your Data.

Manx Moss Master processes your information to provide a high-quality exterior cleaning service. This includes:

• Service Delivery: Fulfilling your requests for quotes, site visits, and cleaning services.

• Customer Support: Identifying you when you contact us and managing our ongoing relationship.

• Business Improvement: Analysing how our services are used to improve our cleaning techniques and website experience.

• Financial Safety: Detecting fraudulent activity, preventing money laundering, and recovering outstanding debts.

• Marketing: Providing updates on our services that we believe may benefit your property (see Section 5).

​

4. Data Sharing and Disclosure.

We respect your privacy and do not sell your data to third parties. We only share information in limited circumstances, such as:

• Meeting legal or regulatory obligations.

• Protecting our rights during legal proceedings.

• Preventing fraud or loss through verified agencies.

• In the event of a business sale or transfer.

​

If data is ever transferred outside the Isle of Man or the European Economic Area (EEA), we ensure the recipient provides an equivalent level of data protection.

​

5. Marketing Communications.

We enjoy keeping our customers updated on seasonal maintenance tips and exclusive offers.

• Method: We may contact you by post or phone. We will only contact you via email or SMS if you have provided explicit “opt-in” consent.

• Control: You can opt-out at any time. Simply click the ‘unsubscribe’ link in our emails, or contact us directly at 07624 260006.

​

6. Digital Security & Links.

While we implement robust measures to protect our website, please be aware that no internet transmission is 100% secure.

Sending confidential information via email or web forms is done at your own risk.

Our website may contain links to external sites. Manx Moss Master is not responsible for the privacy practices or content of these third-party platforms.

 

7. Your Rights and Responsibilities.

• Third-Party Data: If you provide information about another person, you must ensure you have their permission to do so.

• Accuracy: Please notify us of any changes to your contact details so our records remain accurate.

• Access: You have the right to request a copy of the personal information we hold about you or ask for corrections.

• Age Limit: We do not knowingly collect data from individuals under the age of 16 without parental or guardian consent.

​

8. Contact Us

For any questions regarding your data or this policy, please reach out to our team:

• Phone: 07624 260006  

• Email: hello@manxmossmaster.com